Blue Heron Terms of Service

Terms Of Service

REFUNDS
Tickets may be fully refunded up to two days prior to departure. After this time, no refund will be provided. Changes to cruise date or time also require two days notice. 

WEATHER RELATED CANCELLATIONS
All cruises are weather dependent. The Blue Heron Company Limited reserves the right to cancel at any time without notice due to inclement weather conditions including but not limited to strong winds and/or thunderstorms. In the event of cancellation, pre-purchased tickets can either be rebooked or will be refunded in full.

NATIONAL PARK ENTRY FEES
Every person stopping on Flowerpot Island is subject to National Park entry fees. These fees are remitted to Fathom Five National Marine Park and help to cover the upkeep costs of the island. The cost of the entry pass for the 2024 season is $7.65 plus HST per person 18+ and is automatically added to your order when booking with us at Blue Heron Cruises. If you are a National Park passholder, this fee can be refunded at any of our ticket booth locations, prior to your cruise departure, upon presentation of a valid Parks Pass.

TICKETS
Tickets must be either shown on your device upon boarding or picked up in advance at any one of the Blue Heron Cruises ticket office locations. If on the day of your cruise, you will not have access to your email confirmation and the attached tickets, please stop at one of our ticket locations to pick up your tickets. Tickets must be picked up 60 minutes prior to departure time. If you cannot find the tickets in your email after you receive your confirmation number, please check your spam/junk email folder. 

BOARDING YOUR CRUISE
Boarding will begin 15 minutes prior to the scheduled departure time on your ticket. Please have your ticket attachment open and ready to be scanned upon boarding.

MISSED BOATS
All cruises depart promptly at their scheduled time. No refunds will be provided for missed boats. 

PARKING
All Blue Heron Cruise Parking requires a valid permit to enter and park in the lot. Passes are provided by ticket staff when tickets are purchased or picked up the day of the cruise. The pass must be displayed in the vehicle at all times and is valid only for the time of the cruise. These lots are provided as a courtesy to our valued customers although we do not guarantee availability.

CHANGES
To make any changes to your booking, please call or email to speak directly with one of our ticket agents at 1-855-596-2999 Ext 401 or via reservations@cruisetobermory.com. 

PAYMENT
Please ensure the address you are using to check out matches the billing address of the credit card you are using for the purchase. 

Plan Your Trip

Frequently Asked Questions
Where Are We Located
SCUBA & Snorkelling Tours
Book A Hotel Room
Book A Cottage
Book A Luxury Hotel
Flowerpot Island Cruise
Tobermory Boat Tour

Plan Your Trip

Harbourside Motel Tobermory
Wireless Bay Cottages Tobermory
Sweetwater Bay Tobermory
Blue Heron Adventures

Blue Heron Cruises wish to acknowledge that we cruise on the waters and have land based visitor services in the Territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. And further Blue Heron Cruises give thanks to the Chippewas of Saugeen, and the Chippewas of Nawash, known collectively as the Saugeen Ojibway Nation, as the traditional keepers of this land.

Blue Heron Cruises is committed to doing business in a way that is culturally enriching, environmentally sustainable, and is of benefit to our community. Blue Heron Cruises provides recreational travel and environmental and cultural experiences in a beautiful, well-preserved environment while contributing to the well-being of our local community. We are working with GreenStep Solutions to achieve internationally recognized and verified sustainable tourism certification, a meaningful and powerful tool to help us credibly measure and celebrate our sustainability performance. Our aim is to continuously assess and improve our sustainability performance, identify gaps, set goals, and create action plans.

Blue Heron Cruises wish to acknowledge that we cruise on the waters and have land based visitor services in the Territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations. And further Blue Heron Cruises give thanks to the Chippewas of Saugeen, and the Chippewas of Nawash, known collectively as the Saugeen Ojibway Nation, as the traditional keepers of this land.

Blue Heron Cruises is committed to doing business in a way that is culturally enriching, environmentally sustainable, and is of benefit to our community. Blue Heron Cruises provides recreational travel and environmental and cultural experiences in a beautiful, well-preserved environment while contributing to the well-being of our local community. We are working with GreenStep Solutions to achieve internationally recognized and verified sustainable tourism certification, a meaningful and powerful tool to help us credibly measure and celebrate our sustainability performance. Our aim is to continuously assess and improve our sustainability performance, identify gaps, set goals, and create action plans.